Customer care

We work with high-quality silk and real-touch flowers, selected for their natural appearance and lasting quality.

Yes. Our flowers are selected for their natural appearance and movement. Each arrangement is composed to reflect the look of fresh flowers.

We work with Silk-ka and Emerald Eternal Green, two established suppliers of silk flowers. Many stems are hand-finished and include a “real-touch” coating, giving them a natural look and feel

Our arrangements are designed to last for years while maintaining their shape and appearance.

No. The materials we use are made to retain their color and structure over time.

No maintenance is required. Occasionally, a light dusting is sufficient.

No. Our arrangements are scent-free, making them suitable for all environments.

Yes. Each arrangement is composed and styled by hand.

We work with Silk-ka and Emerald Eternal Green, established suppliers of silk flowers. Their collections are designed in the Netherlands, with attention to form and finish.

Their work is used by international brands such as Louis Vuitton and Harrods, and is now available through Fleur a Vie.

You choose your membership. We deliver a styled arrangement, and every month we collect and refresh it.

Every month.

Yes. You can select from our collections or choose the atelier membership where you can share your preferences with us.

Yes. Your preferences can be adjusted as your space or needs evolve.

Yes. Memberships start with a minimum period of three months. After this initial period, you can choose to continue or end the membership.

Yes. You can pause or cancel with prior notice before the next refreshment.

We collect the arrangement and replace it with a refreshed or new composition.

We will work with you to adjust the style so it fits your space.

We do not offer a trial month for residential memberships. You are welcome to visit our boutique to view the arrangements and materials before starting a membership.

Yes. We tailor the service depending on the space and requirements.

We currently deliver within the Algarve. For other locations, please contact us.

Your arrangement can be collected from our boutique in the centre of Loulé at your convenience.

For a more elevated experience, we also offer a personal delivery service to ensure your bouquet arrives in perfect condition. Delivery within a 15 km radius of our boutique is available for €15.

We also deliver throughout the Algarve. For locations beyond 15 km, delivery can be arranged upon request, with costs adjusted based on distance.

All bouquets are carefully created in our boutique and warehouse, with attention to shape, balance, and detail. When delivered to your home, we position the arrangement and can make subtle adjustments if needed to suit your interior.

However, each piece is designed to maintain its form and beauty, so only minimal changes are made once the arrangement is complete.

Yes. Collection is possible from our boutique in Loulé.

Delivery timing is arranged directly with you to fit your schedule.

We schedule deliveries in advance to ensure you are available.

Yes. We work with offices, hotels, restaurants, and retail spaces.

Yes. We adapt the style, scale, and colors to your space.

Yes. We can arrange service across multiple sites.

Yes, we offer a one-week trial, allowing you to experience the Fleur a Vie service within your space.

This gives you the opportunity to see how our arrangements enhance your environment, reflect your brand, and elevate the overall atmosphere for your clients and team.

This can be tailored, typically every 1 to 3 months.

Yes. We create both subtle and large-scale installations.

Memberships are billed on a recurring monthly basis using the payment details provided at the time of purchase.

This ensures a seamless and uninterrupted experience, allowing you to enjoy beautifully curated arrangements in your space without any additional steps.

The first payment is processed when your membership starts.

We accept standard online payment methods. Details are shown at checkout.

• iDEAL
• Credit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay & Google Pay
• Other trusted third-party payment services
  

All payments are processed securely for your peace of mind.

Delivery is not included in the membership price.

We offer a personal delivery service within a 15 km radius of our boutique for €15, ensuring your arrangement arrives in perfect condition.

We also deliver throughout the Algarve. For locations beyond 15 km, delivery can be arranged upon request, with costs adjusted based on distance.

No unexpected costs. Any additional services are discussed beforehand.

Yes. Plans can be adjusted upon request.

Yes, as long as we are informed in advance.

We will replace or resolve it promptly.

Please contact us and we will advise on the next step.

You can reach us via email (contact@fleuravie.com) or through the contact form on our website.

Yes, we offer a selection of arrangements available for individual purchase.

Shop Bouquets can be purchased both online and in our boutique, featuring signature Fleuravie pieces designed to last. In addition, our Exclusive Online collection offers a more accessible range, making the Fleur a Vie aesthetic available to a wider audience.

Our membership bouquets are including a vase. This is specified per product.

Yes, we offer bespoke arrangements tailored to your space and preferences.

Custom creations are included within our Atelier Membership, where each piece is designed with a highly personalised approach. We also offer custom bouquets upon request for individual purchase, allowing you to experience a one-of-a-kind Fleur a Vie arrangement.